DESCRIPTION
Croatian-Speaking Customer / Content Expert
Trust & Safety – Hate Team
Location: Lisbon, Portugal
Compensation Options
Option 1: €1,050 gross/month + free accommodation
(Private room in a shared apartment/house, including Lisbon-area allowances)
Option 2: €1,306 gross/month
(For candidates who do not require accommodation; includes allowances)
Role Overview
As a Customer Expert I in the Content Reviewer – Trust & Safety (Hate Team), you will help ensure online content meets company policies and quality standards. Your work will directly support a safer online environment by identifying and labeling harmful or policy-violating content.
You will review a wide range of materials, including news articles, forums, videos, blogs, and text-based content. The primary focus is identifying hate speech, harassment, and misinformation (including Covid-19-related content), though content categories may change based on client needs.
Your goal is to ensure all reviewed content complies with company standards and is suitable for ad monetization.
Key Responsibilities
Content Evaluation: Review social media, web pages, and advertising content to ensure compliance with client policies and guidelines.
Content Review: Visually assess images, videos, accounts, and written content to identify potential violations.
Escalation: Use internal tools to report and escalate content that breaches policy.
Quality Assurance: Maintain high accuracy and consistency across all reviewed cases.
Productivity Targets: Meet weekly productivity goals while maintaining quality standards.
Task Management: Prioritize and manage daily workflows efficiently, adapting to changing client needs.
Client Collaboration: Participate in client meetings, share insights, and contribute recommendations to improve content review processes.
What This Role Requires
Strong attention to detail
Ability to manage multiple tasks in a fast-paced environment
Comfort reviewing sensitive or potentially disturbing content
Commitment to accuracy, policy adherence, and quality standards
Fluency in Croatian and strong comprehension skills
REQUIREMENTS
Commitment to accuracy, policy adherence, and quality standards
Fluency in Croatian and strong comprehension skills
OFFER
Compensation Options
Option 1: €1,050 gross/month + free accommodation
(Private room in a shared apartment/house, including Lisbon-area allowances)
Option 2: €1,306 gross/month
(For candidates who do not require accommodation; includes allowances)
SKILLS
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