DESCRIPTION
Customer advisor for Sustainable Energy support , you will assist customers dealing with Wind , Solar and other Green energy projects.
Respond to incoming calls, chats, and emails in Dutch
Assist with invoices, reminders, and payments, including payment plans and late fees
Support tariff changes, contract questions, and retention requests
Handle complaints such as overcharges or incorrect billing
Manage customer moves and service activations
Address both practical and emotional customer needs with empathy
Identify and act on service-oriented sales opportunities
Perform additional tasks such as contacting customers with open debts
REQUIREMENTS
Native-level Dutch (spoken and written)
Good English for internal communication
Minimum: secondary school diploma; bachelor’s degree preferred
At least 6 months’ experience in customer service or contact centre is an advantage
Strong computer skills (comfortable with 4–5 systems)
CRM system knowledge is an asset
Good multitasking ability (calls, emails, chat)
Clear, structured written and verbal communication
Confident, empathetic, and able to lead conversations professionally
OFFER
Salary (gross):
Office-based Sofia: €1,804
Virtual Sofia: €1,675
Performance bonus: Up to €100/month gross
Working hours:
Monday–Friday 09:00–19:00
Saturday 09:00–17:30
40 hours/week (full-time)
Breaks: 2 x 15 minutes (paid) + 1 x 30 minutes lunch
Training: Paid, structured in 11 days across modules
Contract type: Permanent, with opportunities for Senior Agent and Team Lead roles
Flight or bus ticket covered up to €150
First 2 nights at EasyHotel (paid by company)
Taxi transfer covered up to €10
HR support before, during, and after arrival
Assistance with finding accommodation via broker, including guided apartment visits and contract help
Support with setting up a bank account and social security number
Other Benefits
Private health insurance
Fresh seasonal fruit available weekly in the office
Employee recognition: quarterly Outstanding Achievement Awards
Friendly, international work environment
SKILLS
Dutch
Native Dutch Speaker
Dutch Mother Tongue
Dutch Language
C2 Dutch
Dutch C2
Native Dutch
fluent Dutch
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