Customer service agent - Dutch speaking
DESCRIPTION
You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!
We want you to excel in the following
Help both Dutch and English speaking customers via e-mail, chat and telephone
Work together with your team to reach the best customer satisfaction (including other KPI's)
Translate promotional texts and/or customer surveys in your local language
Manage customer accounts
Follow company policies and practices regarding player safety, protection, and responsible gaming
REQUIREMENTS
You're good at:
Communication written and verbal in both Dutch and English
Strong Microsoft Office knowledge
Background in customer service, this can be face to face, online or via phone calls
Multi-tasking and time management
Extra Awesome
Previous iGaming experience
OFFER
What we offer?
Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than 2,800 colleagues representing over 75 nationalities across a global network of offices - including 1,500 at our operational headquarters in Malta - every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson.
Good to know
Start date Every second week, training is provided
Salary The salary consists of a base salary and a bonus scheme.
Work hours As a customer service agent you work shifts
Location Malta, St Julians
Generous relocation package offered
SKILLS
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