Japanese-Speaking Customer Experts for Cloud Platform

Join our Customer Experts team and unfold your technical skills, supporting the users of a top cloud platform

As a member of our Japanese Technical Support team, you will be providing 24/7 help-desk support for users, helping them with their inquiries and technical issues via phone & e-mail, helping to build a better online user experience for millions of people all around the world.

Our client is an American company specializing in cloud storage services, offering online backup & files synchronization solutions.

TP in Greece connects customers with the world’s top brands for more than 30 years. With a team of more than 12,000 employees from 110+ nationalities, we proudly represent the leading global businesses.

A new career journey in an awarded working environment begins at the click of the “Apply for this job” button. Just push it!

What you will be doing:

• Provide 24/7 help-desk support via phone and email in Japanese
• Follow company and client procedures and guidelines
• Be positive and proactive and have a desire for applying continuous improvement processes
• Exchange ideas and solutions with your colleagues!

Job Requirements:

• Excellent writing & verbal communication skills in Japanese
• Great communication skills in English
• Good technical troubleshooting & problem-solving skills
• Technical background & familiarity with technology trends
• Experience in customer service will be appreciated
• Positive attitude & team spirit

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring a Friend and get up to €3.500 depending on the language
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.