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DESCRIPTION
Imagine being part of a team that is transforming urban transportation through innovative ride-hailing, micromobility, food and grocery delivery, and car-sharing services. Our client, a leader in the mobility sector, is looking for a dedicated Norwegian-speaking Customer Support & User Enablement Representative to help deliver seamless and engaging experiences to users worldwide.
If you enjoy solving problems, supporting customers, and working in a dynamic international environment, this role might be the perfect match for you.
Your mission will be to deliver exceptional customer care while supporting innovation and user satisfaction at every touchpoint.
Key Responsibilities
Respond promptly and professionally to customer inquiries through multiple channels
Provide accurate information and effective troubleshooting for product-related issues
Guide users on product features, updates, and best practices to enhance their experience
Identify and communicate recurring customer insights to help improve processes and products
Collaborate with internal teams to ensure an outstanding overall customer experience
REQUIREMENTS
Fluent Norwegian speaker (C1 level or higher)
Proficient in English
Previous experience in customer support or a similar role is an advantage
Excellent communication and active listening skills
Strong problem-solving abilities and a customer-first attitude
OFFER
Competitive salary
Daily meal allowance of €6.41 (approx. €141/month)
Performance-based bonuses
Employee referral bonus program
Relocation package, including:
Reimbursement of flight costs (with the second salary)
60 days of company-arranged accommodation
Reimbursement for the first month of public transport (up to €40)
Full assistance with all administrative and legal paperwork for working in Portugal
SKILLS
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