DESCRIPTION
Polish-Speaking Customer Service Representative
Location: Lisbon, Portugal
You can choose between two compensation options:
Option 1
€1,059 gross per month
Free accommodation (private room in a shared company apartment)
Option 2
€1,318 gross per month
No accommodation included
About the Company
This is a well-established Portuguese company with over 25 years of experience in road infrastructure management. The business focuses on asset management, operations, maintenance, and toll collection services. It holds major stakes in several road concessions across Portugal and continues to grow internationally, with a strong focus on innovation and efficiency.
Role Overview
You’ll handle customer support through phone and email in both Polish and English. The role involves helping customers with questions, managing toll-related issues, and supporting revenue collection activities. You’ll play an important part in keeping operations running smoothly while delivering clear and helpful service.
Key Responsibilities
Act as the main point of contact for vehicles over 3.5 tons
Support drivers, transport companies, and logistics partners
Answer questions about road usage and regulations
Ensure accurate toll collection and resolve related issues
Handle debt-related communication when needed
Promote relevant services where appropriate
Help meet team and company targets
Working Hours
40 hours per week
8-hour shifts plus a 1-hour lunch break
Rotational schedule covering 24/7 operations
Job Types: Full-time, Permanent
Work Location: In person
REQUIREMENTS
Polish
OFFER
Option 1
€1,059 gross per month
Free accommodation (private room in a shared company apartment)
Option 2
€1,318 gross per month
No accommodation included
SKILLS
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