DESCRIPTION
Inviting applications for the role of the Sales Program Specialist – Polish – Process Associate – Hybrid Lisbon!
Our Sales team is responsible for delivering programs and processes that drive growth in our segment of advertisers. As a Sales Program Specialist, you will support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption. You will play a critical role in providing a variety of services that address our advertiser needs, and in helping to identify opportunities to scale projects and drive ROI across the SMB long tail.
REQUIREMENTS
- Provide support through a variety of channels, including online chat, emails, instant messaging and phone calls;
- Collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs;
- Act as a point of contact to provide consultative support on agencies and advertisers accounts;
- Drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction;
- Educate advertisers on product usage, troubleshoot and resolve complex cases;
- Complete the required tasks within the agreed turnaround times and standards of quality;
- Have excellent language requirements in Polish and English;
- Complete and pass all required training provided by the client;
- Experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field (preferred)
- Comfortable over the phone and navigating CRM systems;
- Ability to provide exceptional customer support;
- Have basic understanding of social media;
- Bachelor degree
- C1 in Polish & English
OFFER
- Attractive salary;
- Stable job offers - undetermined employment contract
- Performance bonuses
- Work in a multicultural and diverse environment with employees from over 30 countries
- Genpact supports language courses, professional trainings and great career development opportunities
- Free access to our award-winning learning platform
- Benefits such as Private Medical Package, Meal Vouchers or Access to wellness programs
SKILLS
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