DESCRIPTION
As a Online Content Moderator, you will be responsible for reviewing and moderating all user-generated content to ensure legal compliance and safety of content for users of our client’s platform.
Your Responsibilities:
- Understand and remain knowledgeable of client policies and guidelines.
- Visually navigate and review images, accounts, and text-based content.
- Evaluate and make decisions in accordance with defined policies and guidelines
- Report and provide feedback on trends, common end-user mistakes and questions to manager, in a timely manner.
- Escalate violations of client policies and instances of fraud using internal tools and processes.
- Identify improvement opportunities in workflow, automation, and suggestion solutions to relevant teams.
- Interface effectively with other internal and client teams.
- Balance priorities of workflow in line with stakeholder expectations.
- Participate in training to conduct correct and accurate moderation policies.
- Support different workflows, clients, and markets as and when required.
REQUIREMENTS
- Fluent in Spanish and have good knowledge of English.
- Flexible and able to make quick decisions in a dynamic environment.
- Maintain a high level of quality in each case that is reviewed.
- Achieve hourly productivity/efficiency targets as part of daily workflow
- Conscientious and reliable – commitment is one of our core values!
- Eagle-eyed with great attention to details.
- Caring about people – you will be working with securing the online safety our customers and their users.
- Ideally interested in marketplaces, shared economy and new technology.
OFFER
- An opportunity to make a positive impact on the digital world, by making the internet a safer place.
- A stimulating and rewarding job in a fast-moving, innovative and international tech-company.
- Career opportunities within a management or expert field.
- Ability to work from home in Malta and the office in Qormi.
- Additional vacation days.
- Team performance bonus and working from home allowance.
- Corporate discounts for gym memberships, shops and taxi's.
- Private Health Insurance, eye care tests, health and well-being professional support.
- Refer a friend bonus scheme.
- Comprehensive training and constant feedback.
- Fun events, great colleagues and a fresh, playful workplace with a variety of cultures.
SKILLS
Spanish
Eye To Detail
Quality Check
High Productivity Ethic
Team Player
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