At Concentrix, we’re not just filling positions; we're building a vibrant community of passionate individuals ready to rock the world of Customer Service! If you thrive in a lively environment and want to be part of an amazing journey supporting a top tobacco brand, you’re in the right place.

Buckle up, because your exciting career adventure starts here – come see what we’re all about!

What You Will Do:

• Be the Hero of Customer Satisfaction: Connect with customers through email, chat, and phone, turning frowns into smiles and queries into resolutions!
• Be the Go-To Guru: Immerse yourself in our products and services, building the kind of expertise that helps you give customers the accurate info they need when they need it!
• Conduct Sleuthing Missions: Unleash your inner detective to quickly gather information and deliver swift, satisfying responses to customer inquiries.
• Create Connections: Spark warm and friendly conversations with customers, adding a bit of joy to their day and making every interaction count. Your charm and genuine care will shine through! 
• Collaborate and Celebrate: Join a lively crew where sharing ideas, having fun, and celebrating wins are part of every day. Together, we’ll make it an incredible place to work!   

What You Bring to the Table:

• Strong Communication Skills: You’re near-native in Croatian and can weave a fantastic conversation in English—both spoken and written!
• Previous Experience: If you’ve had the chance to dazzle customers in a service role before, we definitely want to hear from you!
• Tech-Savvy: You can maneuver through MS Office like a pro and know your way around a CRM system.
• Detail-Oriented: Precision is your middle name! You excel at juggling tasks, whether you’re working solo or collaborating with the team.

What can you expect from us:

• Full-time role with working shifts between 9:00 a.m. – 11:00 p.m., Monday – Sunday
• Starting date - 9th February 2026
• Competitive salary with monthly performance-based bonuses
• Convenient office location, close to bus stations and the metro
• Comprehensive initial training and onboarding (fully paid by us)
• Continuous training and upskilling programs through Concentrix University
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Relocation support if needed (accommodation and travel expenses)
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more!

Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.

Concentrix Bulgaria is an equal-opportunity employer.

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.