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Job offers found for English in Lisbon
113 job offers found
Job offers found for English in Lisbon
113 job offers found
DESCRIPTION
Are you passionate about delivering exceptional customer support and making a real impact? As a Customer Operations Agent, you'll be the first point of contact for our customers - whether it’s via phone, email, or chat - resolving enquiries quickly and effectively.
What you'll do
- Resolve a wide range of customer queries via chat, call, or email, aiming for first-contact resolution while providing an excellent experience;
- Own customer issues end-to-end, including complex cases, while building trust and embodying the company’s values;
- Support fraud investigations, dispute resolution (including chargebacks), and complaints with care, fairness, and attention to detail;
- Identify and assist vulnerable customers, making necessary adjustments and escalating when needed;
- Coach teammates and provide feedback to improve training and processes;
- Remain flexible and responsive to changing business and customer needs.
REQUIREMENTS
- Excellent written and verbal level of English (C1/C2) and at least 1 year of experience in Banking, Financial Services, or Insurance either in Ireland or serving the Irish market from abroad;
- Previous experience in supporting vulnerable customers, and complaints handling, or Fraud and Disputes with experience of Mastercard or Visa scheme rules (minimum of 12 months);
- Experience in practicing excellent customer service principles;
- Prior demonstrated experience of working to targets.
OFFER
- Possibility of cooperation with leaders in various industries;
- Stable work and career progression;
- Investment in training and personal development;
- Health Insurance since day one in the company;
- Possibility to live in one of our apartments;*
- Initial flight expenses refund;*
- Annually complementary return flight to your home country (within Europe);*
- Free Portuguese language courses, sport activities and organized events;
- Monthly and Quarterly Bonus.
* only applicable for candidates living outside of Portugal
SKILLS
experience in Banking in Ireland
experience in Financial Services in Ireland
experience in Insurance in Ireland
Banking
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