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DESCRIPTION
Are you passionate about delivering exceptional customer experiences?
Do you have an interest in topics like e-commerce, cloud computing, digital streaming, and artificial intelligence?
If you thrive in a fast-paced, customer-centric environment and have excellent communication skills, we have an exciting opportunity for you in the heart of Athens, Greece!
Your responsibilities and impact as a Customer Support for Digital Banking App will be:
- Assist B2C and B2B customers with incoming problems
- Evaluate and understand customer requirements to ensure their satisfaction.
- Foster enduring trust-based relationships through transparent and engaging communication.
- Achieve individual and team objectives for customer service, including managing case loads
- Maintain records of customer interactions, manage customer accounts, and organize documentation
- Offering support for finding the best membership option to the candidates
- Processing cases of account seizures
- Troubleshooting for all upcoming issues candidates face with their account
- Adhere to communication protocols, standards, and company policies
REQUIREMENTS
Skills, qualifications, and interests you need to succeed in this role:
- Proficiency in the German language at a native or near-native level and a B2/C1 level of the English language
- Customer Service experience is preferred
- Competency in using computers
- Effective phone contact handling abilities and active listening skills
- Customer-focused mindset with the capability to adjust and respond to various personalities.
- Exceptional communication skills.
- Demonstrated ability to handle multiple tasks, prioritize, and manage time efficiently.
- Minimum educational requirement: High School diploma.
- Be a real team player and committed to your work
- Living in or willing to move to Greece for an international career and life experience
