DESCRIPTION
Are you a native or near-native German speaker who enjoys helping people and solving problems? Do you thrive in a fast-paced, international environment where communication and customer satisfaction are key? Then this could be the perfect opportunity for you.
For one of our partners, we are looking for German-speaking Customer Advisors to join a dynamic, multicultural team based in Greece. In this role, you will be the first point of contact for customers, providing high-quality support and ensuring a positive customer experience across multiple communication channels.
Your Responsibilities
As a Customer Advisor, you will play a vital role in representing the brand and supporting customers throughout their journey. Your main tasks will include:
- Handling incoming customer inquiries via phone, chat, email, and messaging platforms in a professional and friendly manner
- Identifying, analyzing, and resolving customer issues efficiently while ensuring high satisfaction levels
- Providing accurate, up-to-date, and complete information by using internal tools and resources
- Building long-term customer relationships through empathetic, clear, and solution-oriented communication
- Following established communication procedures, quality standards, and company policies
- Keeping detailed records of customer interactions, cases, and actions taken in internal systems
- Meeting individual and team performance targets related to quality, productivity, and case resolution
REQUIREMENTS
What We Are Looking For
- To succeed in this role, you should bring strong communication skills and a customer-focused mindset. Ideally, you have:
- Native or near-native proficiency in German (written and spoken)
- A good command of English for internal communication and documentation
- Excellent verbal and written communication skills
- Strong active listening and problem-solving abilities
- A customer-oriented attitude with the ability to adapt to different personalities and situations
- Confidence in multitasking, prioritizing tasks, and managing time effectively
- Basic computer skills and the ability to quickly learn new systems and tools
- Previous experience in customer service or support is an advantage, but not a requirement — full training will be provided.
OFFER
- What’s in It for You
- Competitive salary package
- Paid training and ongoing support
- Clear opportunities for internal growth and career development
- A modern, international, and inclusive work environment
- The chance to live and work in Greece while being part of a global team
About Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment company specializing in connecting multilingual professionals with exciting career opportunities around the world. With a strong network of over 400 partners across 40+ countries, we have successfully supported more than 6,500 candidates in finding their next career step abroad.
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