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Job offers with languages in Europe

986 job offers found

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Customer Support for Digital Banking App (German Speaker)

Athens , Athens

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job offers of Blu Selection at Europe Language Jobs

Customer Support for Digital Banking App (German Speaker)

Athens , Greece

Mandatory:
DESCRIPTION

Are you passionate about delivering exceptional customer experiences?

Do you have an interest in topics like e-commerce, cloud computing, digital streaming, and artificial intelligence? 

If you thrive in a fast-paced, customer-centric environment and have excellent communication skills, we have an exciting opportunity for you in the heart of Athens, Greece!

 

Your responsibilities and impact as a Customer Support for Digital Banking App will be:

  • Assist B2C and B2B customers with incoming problems
  • Evaluate and understand customer requirements to ensure their satisfaction.
  • Foster enduring trust-based relationships through transparent and engaging communication.
  • Achieve individual and team objectives for customer service, including managing case loads
  • Maintain records of customer interactions, manage customer accounts, and organize documentation
  • Offering support for finding the best membership option to the candidates
  • Processing cases of account seizures
  • Troubleshooting for all upcoming issues candidates face with their account
  • Adhere to communication protocols, standards, and company policies
REQUIREMENTS

Skills, qualifications, and interests you need to succeed in this role:

  • Proficiency in the German language at a native or near-native level and a B2/C1 level of the English language
  • Customer Service experience is preferred
  • Competency in using computers
  • Effective phone contact handling abilities and active listening skills
  • Customer-focused mindset with the capability to adjust and respond to various personalities.
  • Exceptional communication skills.
  • Demonstrated ability to handle multiple tasks, prioritize, and manage time efficiently.
  • Minimum educational requirement: High School diploma.
  • Be a real team player and committed to your work
  • Living in or willing to move to Greece for an international career and life experience

ARE YOU THE PERFECT CANDIDATE?
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