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Enterprise Backup Technical Support Engineer jobs abroad
655 job offers found
Enterprise Backup Technical Support Engineer jobs abroad
655 job offers found
DESCRIPTION
Are you ready to take the next step in your career and achieve your next challenge?
If your answer is YES – then here is a role for you – join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!
Responsibilities:
- Provide best-in-class Customer Support to all customers via phone, email, and chat
- Troubleshoot a variety of customer issues and work with internal teams when needed, to assess and resolve
- Follow company procedures, processes, and best practices to effectively manage customer cases
- Aggressively work to resolve customer issues within SLA whilst maintaining a high level of customer satisfaction
- Report, profile, and when possible, diagnose new product issues
- Determine severity, frequency, and possible workarounds
REQUIREMENTS
Requirements:
- 1 or more years working directly with customers to resolve customer / technical issues
- Fluency in Norwegian
- Excellent English language skills
- Comfortable troubleshooting problems with customers over the phone and via email
- Excellent communication and collaboration skills
- Able to work independently and multi-task effectively in a fast-paced environment
- Familiarity with support-ticketing systems
- Experience serving enterprise-level customers is a plus
OFFER
We offer:
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
SKILLS
Norwegian
English
Problem-Solving
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