Are you fluent in French and looking for an exciting remote opportunity in Greece? Join our client’s dynamic team and work with some of the world’s most recognizable brands!
Enjoy a rewarding role as a Customer Service Advisor, assisting customers via calls, emails, and chats while providing top-notch service. Take advantage of a relocation package that includes prepaid flights, initial accommodation, and full support for settling in Greece. Apply today and become part of a multicultural work environment!
About the company
Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.
What will you do?
- Handle calls, emails, and chats in French with professionalism and care.
- Act as a brand ambassador, staying informed about promotions and current offers.
- Address account and billing issues, upsell services, troubleshoot, and manage fraudulent orders and returns—always following provided guidelines.
- Build and maintain strong relationships with customers, offering empathetic and professional service.
- Record customer interactions in the CRM system, including shipping instructions.
- Monitor and follow up on cases to ensure timely and effective resolution.