In this role, you will work with digital content and user interactions for a well-known online platform. You will be responsible for reviewing user-generated content, supporting quality and safety standards, and handling user or client-facing requests when needed. Full training and a relocation package are provided.

Our client is a global provider of customer experience and digital operations services, supporting leading international platforms across multiple languages and markets. They offer a professional, multicultural work environment with strong growth opportunities.

What will you do? 

Support users by handling inquiries via chat or ticketing systems in a professional and customer-oriented manner

Assist with account-related questions, general platform usage, and service-related issues

Provide clear, accurate, and empathetic responses to ensure a positive user experience

Guide users through platform features, tools, and basic troubleshooting when needed

Collaborate with internal teams to resolve user issues efficiently and improve service quality

Review and assess user-generated content (text, images, or videos) according to internal guidelines

Identify and report potential policy violations or sensitive content when required

Contribute to basic data quality tasks, such as tagging or labeling content, to support platform improvement

Fluent in Portuguese and English, written and spoken

At least 1 year of experience in customer service, content moderation, or other client-facing roles

Strong attention to detail and ability to follow guidelines

Customer-oriented mindset with good communication skills

Reliable, adaptable, and able to work in a fast-paced environment

Willing to relocate to Greece and work in an international setting

International and modern work environment (well being activities, special on site facilities)

Paid training for content review and customer support tasks

Career development opportunities within operations, quality, or team leadership

Performance-based bonuses and shift allowances

Private health insurance

Meal vouchers and access to special on-site facilities

Relocation support and ongoing assistance for living in Greece