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Search for Leadership jobs abroad in Europe. Filter your results by country, language, city or sector. Companies are looking for candidates with language skills to work in Leadership . Apply now and build your career path.
Are you an experienced people leader fluent in German with a passion for customer service and team development? We are looking for a German-speaking Team Lead to join our growing contact center team. In this role, you will lead a group of customer service agents, ensuring high performance, motivation, and quality of service across the board.
Key Responsibilities
Lead, coach, and motivate a team of German-speaking contact center agents;
Monitor and evaluate team performance, providing regular feedback and development plans;
Ensure operational KPIs, SLAs, and quality standards are consistently met or exceeded;
Handle escalations and provide hands-on support to the team when needed;
Collaborate with Workforce Management, Quality, and Training teams to optimize results;
Report on team metrics and identify opportunities for continuous improvement;
Support new hire onboarding and ongoing training initiatives.
Who You Are
Fluent in German (C1 or native level) and English (B2+);
Previous experience in a Team Lead or Supervisory role within a contact center (minimum 1 year);
Strong leadership, coaching, and conflict resolution skills;
Data-driven with good command of performance metrics and reporting;
Comfortable in a dynamic, fast-paced, and multicultural environment;
Proficient with tools such as CRM systems, ticketing platforms, and Microsoft Office.
What We Offer
Competitive salary and performance-based incentives;
Private health insurance and other benefits;
Training and professional development opportunities;
International and inclusive work environment;
Career progression within a growing organization.
Ready to Lead?
SKILLS
Team Leadership
Sales Metrics & Kpi
KPIs management
Top companies hiring:
Top countries with German jobs:
Spain
Portugal
Greece
Bulgaria
Germany
Top cities with German jobs:
Barcelona
Lisbon
Athens
Sofia
Dublin
Be one of the first to apply
Top countries with German jobs:
Spain
Portugal
Greece
Bulgaria
Germany
Top cities with German jobs:
Barcelona
Lisbon
Athens
Sofia
Dublin
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