NEW

Job offers with languages in Europe

30 job offers found

HIGHLIGHTED
Swedish-speaking Quality Analyst to Riga, Latvia

Riga , Riga

Easy apply
Relocation package
HIGHLIGHTED
Technical Support with German

Bucharest , Bucharest

Easy apply
Relocation package
HIGHLIGHTED
Senior QA Tester with German

Sofia , Sofia

Easy apply
Relocation package
HIGHLIGHTED
Czech or Slovak speaking Invoice Matching Lead

TBS-Budapest , TBS-Budapest

Easy apply
Relocation package
HIGHLIGHTED
Finnish CS, trainer, QA, TL - Riga - Paid Relocation

Riga , Riga

Easy apply
Relocation package
HIGHLIGHTED
Swedish CS, trainer, QA, TL - Riga - Paid Relocation

Riga , Riga

Easy apply
Relocation package
HIGHLIGHTED
Danish CS, trainer, QA, TL - Riga - Paid Relocation

Riga , Riga

Easy apply
Relocation package
HIGHLIGHTED
Dutch CS, trainer, QA, TL - Riga - Paid Relocation

Riga , Riga

Easy apply
Relocation package
HIGHLIGHTED
Polish CS, trainer, QA, TL - Riga - Paid Relocation

Riga , Riga

Easy apply
Relocation package
HIGHLIGHTED
German CS, trainer, QA, TL - Riga - Paid Relocation

Riga , Riga

Easy apply
Relocation package
HIGHLIGHTED
Norwegian CS, trainer, QA, TL - Riga - Paid Relocation

Riga , Riga

Easy apply
Relocation package
HIGHLIGHTED
HR Officer - German Speaking

Qormi , Qormi

Easy apply
Relocation package
HIGHLIGHTED
Finnish-speaking Online Chat Moderator to Malta

Sliema , Sliema

Easy apply
Relocation package
HIGHLIGHTED
Mecánico (asistencia técnica) con idiomas

Remote , Remote

Easy apply
Relocation package
HIGHLIGHTED
Mecánico (asistencia técnica) con idiomas

Remote , Remote

Easy apply
Relocation package
HIGHLIGHTED
Billing Coordinator (German Speaking)

Barcelona , Barcelona

Easy apply
Relocation package
HIGHLIGHTED
Czech or Slovak Speaking Payroll Admin Associate

TBS-Budapest , TBS-Budapest

Easy apply
Relocation package
HIGHLIGHTED
Finnish-speaking Online Chat Moderator to Malta!

Sliema , Sliema

Easy apply
Relocation package
HIGHLIGHTED
Customer Care Agent with high level of Danish or Swedish

Malaga , Malaga

Easy apply
Relocation package
HIGHLIGHTED
Administrative Assistant (German Speaker)

Barcelona , Barcelona

Easy apply
Relocation package
You are seeing job offers with languages in Europe. Companies publishing with Europe Language Jobs are looking for multilingual speakers to work in top locations in Europe. Job offers with languages are published every day on our site, so keep looking for the right position for you. Complete your CV information and you will be able to see job offers matching your languages and skills. You can search by language, country, city and sector and you can do further searches using the Find Jobs By box. You are only a few clicks away from landing a language job in Europe!
HIGHLIGHTED
job offers of Nordic Jobs Worldwide at Europe Language Jobs

Swedish-speaking Quality Analyst to Riga, Latvia

Riga , Latvia

Mandatory:
Optional:
DESCRIPTION

Do you speak Swedish, and have experience from Quality Analyst/Workforce Management within the call-center industry? We are looking for Quality Analysts for our client in Riga - for a FinTech project!

 

Roles and Responsibilities:

  • Quality Associate (QA) will be responsible for ensuring Call, Email & Ticket quality. The QA monitors required samples of voice & non-voice based transactions on Quality Evaluation form included with predefined quality parameters. QA also publishes a comprehensive report on the overall quality of the project.
  • Random & stratified Sampling method will be used to audit the calls and emails
  • Coaching & Feedback sessions
  • Joint call monitoring sessions with respective assigned teams & other stakeholders
  • Provide process updates as per requirement
  • Conduct Team Huddles to discuss the Quality scores and areas of opportunities
  • Provide Feedback/Quality tips to improve customer experience
  • Recognize Agent with excellent performance levels
  • Bottom Quartile management
  • Root cause analysis as per requirement (Complaints, Negative Survey response etc.)
  • Participate in internal/external calibration sessions
  • Drive process improvement initiatives
  • Handle production activities - to answer Call / Chat / ticket volume spikes

 

Qualifications & Requirements:

  • Near native (interpreted as CEFR level C1) or native Swedish language and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems
  • Good communication skills
  • Experience in supporting Customer Service
  • Good understanding on Customer Service transactional Quality concepts

 

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.

Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.

ARE YOU THE PERFECT CANDIDATE?
Qa Automation jobs abroad | Europe Language Jobs