Seize the opportunity to become part of a multicultural team in Portugal !

Your field of responsibilities:

As a Technical Customer Advisor, you'll apply your skills to resolve emerging issues with precision and efficiency. You'll uphold excellent standards and share your passion for technology with both customers and colleagues. Given the dynamic nature of this role, you'll have the opportunity to develop your IT skills and advance your international career at your own pace.

• French-language inbound technical support via phone, chat, and email
• Responding to customer inquiries and documenting relevant case information
• Ensuring excellent customer satisfaction
• Assisting with general inquiries, and technical support issues
• Appropriately addressing customer escalations and accurately documenting the process
• Collaborating with other technicians to resolve or properly close tickets
• Maintaining the internal ticketing system in English
• As a representative of the company, you will uphold the company's values and contribute to maintaining a positive brand reputation.

Requirements:

• Native-level French language skills (C2) + fluent English
• Experience in customer/technical support is an advantage
• Patience to communicate and solve issues
• Willingness to work on weekends
• Handle all data and personal information with the utmost confidentiality
• Proactive, self-motivated, and a great team player
• **All applicants must have an EU passport or a valid residence permit.

Offer:

• Work in the office in Lisbon, Porto, or Homeoffice in Portugal
• Relocation: Flight reimbursement up to 400 €  after 6 months, long-term accommodation (for 280 € monthly), administrative support, pick up from the airport. 
• Private health insurance
• Growing opportunities and possibilities for an international career
• Benefit from our modern amenities, numerous discounts at local businesses, company celebrations, events, and much more!