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Call Centre Team Leader jobs abroad
862 job offers found
Call Centre Team Leader jobs abroad
862 job offers found
DESCRIPTION
- Leader Support: Providing support, mentorship, guidance and career development to the team. Leading a team through an exciting transition to build aspects as problem solving, critical thinking, analytical and technical capabilities.
- Expert Support: Identifying actionable insights, suggesting recommendations, and influencing team strategy through effective communication. Able to adapt quickly to changes in workflows/processes/procedures/product features.
- Business Impact: Delivering projects involving quantitative analysis, industry research, and development. Ensure consistent performance according to the relevant service level metrics.
- Intra-Day Coordination: Managing day-to-day operations – ensure consistent quality and productivity across channels to add maximum value for advertisers. Establishing team goals and working with direct reports on strategies for results development.
REQUIREMENTS
- Language Skills: Excellent communication skills in English, written and verbal.
- Experience: Significant experience in a complex fast paced environment. Minimum 2 years of prior relevant people management experience.
- Education: BA/BS degree preferred.
- Work related skills: Strategic thinker with strong analytical and creative problem-solving skills. Passion for ensuring an excellent customer service. Demonstrated proficiency in multi-tasking and prioritisation. High level of integrity as demonstrated personally and professionally.
OFFER
- Competitive Salary: Earn up to 2300 EUR gross including performance bonus.
- Health Coverage: Private health insurance after 3 months of probation period.
- Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.
- Modern Workspace: Work in a great office in Jaunā Teika, featuring modern workspaces and much more in one of Riga's most attractive areas.
- Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.
- Team Spirit: Participate in social gatherings, sports events, team-building activities. Receive a bonus for referring new employees.
- Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.
- Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.
SKILLS
Team Leader
People Management
Team Leader
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