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Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is the important task of Video Content Analysts for the best-loved video streaming website in the world!
You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.
RESPONSIBILITIES
- Review user flagging reports regarding website content
- Understand and remain up-to-date with client’s policies and guidelines
- Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
- Review the reported content within agreed turnaround times and standards of quality
- Recognize trends and patterns, and escalate issues outside of the established policies
- Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
- Review sensitive content, sometimes involving graphic or otherwise disturbing subjects
REQUIREMENTS
- Ability to work independently
- Good communication skills, both verbal and oral
- Quick learner and adaptable to learn new processes, concepts, and skills
- Be organized and able to manage time and tasks efficiently
- Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
- Have a neutral mindset towards different video content that needs classification, regardless of the content itself
- Result-oriented, self-motivated, independent and inquisitive
- Able to thrive in a fast-paced and team oriented environment
- Interested in social media and current events.
- Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday
