Do you want to represent well-known brands from the expat city, Lisbon? Do you speak Dutch and want to gain international experience in customer service? Then we have a golden opportunity for you!
Join our client's team in Lisbon as a Dutch-speaking Customer Service Representative and enjoy a fully supported relocation, ongoing training, and a vibrant multicultural environment. Discover the beauty of Portugal while building an international career!
About the company
Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.
What will you do?
Log all inbound and outbound contacts and update customer records
Perform technical troubleshooting with customers
Support customer orders by providing relevant information
Track and follow up on cases to ensure timely resolution
Build strong, professional relationships with customers and show empathy
Identify opportunities to up-sell and cross-sell