Are you ready to start a new professional adventure in Portugal? Join an international financial services project and support German-speaking customers with their banking and digital account needs. This is a great opportunity to grow your career in customer service while enjoying the Portuguese lifestyle, with the flexibility of a fully remote position from Portugal.
Your day to day
- Handle customer inquiries via phone, email, and chat in German.
- Support customers with account access, login issues, and password resets.
- Assist with banking transactions, online banking tools, and card-related issues.
- Respond to queries about financial overviews, transactions, and services.
- Collaborate with internal teams in English to resolve more complex cases.
- Deliver clear, friendly, and professional customer support.
- Use digital tools and internal systems to manage customer requests efficiently.