Japanese camera technology products, from high-end cameras to smart printers and advanced scanning equipment.  

Customer Care Agents (CCA)support business to consumer products or

services through phone, email, (live) chat, self-service portal, and

social media, on average 30 contacts per day.

The main products supported are printers and cameras, in total support

and troubleshooting is done for over 3000 products/services.

The support is divided into 2 LOBs, Customer Care and Technical Support.

CCAs support all channels and both LOBs and can be working on other than

their native language with the support of a translation tool (written channels

only).

CCAs also perform backoffice tasks and use cross- and upselling.

They handle 9-10 tools and Issues they cannot solve are escalated to the

Top Contact Drivers / Scenarios

▪ Printer Setup and Installation

▪ Error Codes: Troubleshooting of tech issues printers/ scanners and cameras 

Work Model

Hybrid Setup:

Work-from-home model with 4–5 days/month in the office

Initial training and onboarding are on-site in Athens

No weekend shifts — working hours are Monday to Friday, 09:00–21:00

Main Tasks

Assist users with printer and camera installation, error codes, and technical issues

Offer pre-sales support by helping customers choose the best product for their needs

Process repair requests and escalate unresolved issues

Use internal systems and translation tools for written communication if needed

Perform light back-office tasks and offer cross- and upsell support when appropriate

Fluent German (C2) and confident English (B2)

Customer focused attitude and problem-solving mindset

Comfortable with Windows & Mac OS environments

Typing speed of at least 25 WPM

No prior experience required – full training is provided

Training & Onboarding

Paid training period

1–2 weeks nesting period (gradual ramp-up)

3-month learning curve with hands-on support

Option to borrow Canon cameras for weekend product training

Upskill training in sales once fully productive

Base salary: €1,300/month

Monthly performance bonus: up to 10% 

Relocation Support:

Flight To Athens

3 months shared accommodation provided

Relocation bonus:

€300 after 6 months

€300 after 12 months

100€ training completion bonus

Pizza days and occasional social activities

Globally respected brand in the imaging and technology sector. Mediterranean lifestyle in vibrant Athens.