Our client is a global pharmaceutical company which was founded in the US. The company has offices in 18 countries all over the world. Its products are sold in approximately 125 countries. The company's goal is to help people live a happy and healthy life by developing life changing medicines.
The primary role of the O2C Order Management Associate is to support the accurate, efficient and compliant customer order processing for customers across the our client's business.
Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience
Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers, coordinating with O2C Accounts Receivable or Supply Chain teams and escalating Tier 2 disputes to Analyst / Local team where applicable.
Review key metrics & communicate to stakeholders to ensure KPIs are being met
Support global/regional O2C projects with influence on accurate, efficient & compliant order processing
Support the overall O2C Order Management team by demonstrating flexibility in providing cover for team members and training of new team members
Be seen as a “go-to” information resource for O2C Order Management processing and related queries
Experience with SAP O2C Module
Interaction Client Phone system
Experience in Business Warehouse or Business Objects, MS Excel, Word and PowerPoint
Ability to handle complexity and utilize analytical skills, with attention to detail
Ability to proactively & effectively analyse & resolve problems
Ability to effectively prioritize and complete key tasks and deliverables
Able to respond flexibly and empathetically to customer needs, managing their expectations effectively
Ability to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external team members
2-3 years’ experience in O2C function with knowledge of order management processing and customer service experience
Bachelors Degree (or equivalent work experience)
Fluency in English & German language
Fantastic total package including a competitive salary
financial relocation assistance
paid health insurance from day one
You would be working for a well-know company which was founded more than a decade ago
You would be working in an international work environment that supports growth and development