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Languages
English
Portuguese
Information

Sutherland

Technical Support

1 year

Permanent

Indefinite

Full-time

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Enterprise Backup Technical Support Engineer with Portuguese

Bulgaria » Sofia

Company
Sutherland
Description

Overview:

Sutherland is one of the biggest international business process transformation companies with more than 30 years of history. In 2008 we opened our first office in Sofia which now employs more than 2000 people – all young, talented and motivated individuals who color the atmosphere with more than 16 European languages. Their main qualifications are within the customer and technical support proven to be on world class level. Currently Sutherland has 5 offices in Bulgaria – 3 in Sofia, 1 in Burgas and the newest site in Varna.

The particular role would give you the opportunity to acquire in-depth IT knowledge and be part of a busy, energetic and quite friendly & supportive team. You will have a chance to develop your technical skills and work closely with experts in different technologies. If you are ready to take that step and eager to learn, please proceed reading. On this position you will work only with corporate customers with the primary responsibility to successfully troubleshoot and resolve complex technical issues with Backup products customers. 

Requirements

Responsibilities:

  • Provide end-to-end complex technical support for issues logged in the ticketing system but also via telephone and email
  • Follow up with customers until issues are resolved and ensure proper escalation procedures are adhered;
  • Ability to manage own technical tasks but also to work and partner with other teams;
  • Work in a fast-paced technical environment and effectively support new product releases after a training;
  • Document discovered issues and bugs.


    Desired Skills & Experience:
  • Desire to learn and advance;
  • Portuguese language fluency and good level of English;
  • Knowledge of Windows server OS and Networking (not mandatory to be from work experience);
  • Excellent problem solving skills;
  • Analytical thinking and ability to multitask;

 

Some of this technologies will be an advantage (but not mandatory for the position):

  • Knowledge of Active Directory, domains and domain trusts, MS Exchange, RAID, VMware/Hyper-V;
  • Knowledge of databases (Oracle DB, MS SQL) and networking;
  • Experience in supporting enterprise customers
Offer

• We offer competitive salary 
• Relocation package 
• 2 weeks free accomodation 
• Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance
• Rewards and recognition programs
• Trainings following the leading global standards for highest quality of Customer Service and Technical Support
• Structured work environment
• Career opportunities
• Great office location
• Team Building activities

Information

Technical Support

1 year

Permanent

Indefinite

Full-time

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