Multilingual jobs in Ireland
Languages
French
Skills
  • Oracle
  • Mysql
  • Sql
  • Postgresql
  • Api
  • Soap
  • French
  • Javascript
  • Xml
  • Html
Information

Adobe

Technical Support

Bachelor

2 years

Permanent

Indefinite

48.000 € - 54.000 € gross / year

Full-time

(French Speaking) Campaign Technical Support Consultant

Ireland » Dublin

Description
  • Performing root cause analysis on customer issues with the goal of enabling both peers and the customer to grow their knowledge of the product.
  • Timely communication with customers concerning the status of open support issues, agreeing priority based on customer business impact, setting clear expectations about next steps & timeframes and delivering against that
  • Ensuring that customer issues are resolved in a timely manner and to their satisfaction as measured by our transactional survey
  • Thoroughly documenting all communication, troubleshooting, and activity on issues reported by customers
  • Educating customers on specific product functionality required to resolve their issues.
  • Working collaboratively with other Technical Support team members and members of other Adobe teams such as consulting services, Engineering, technical operations, and deliverability.
  • Writing and presenting internal informal courses on troubleshooting areas of product functionality.
  • Creating solution entries as required
  • Troubleshooting issues related to 3rd party software applications
  • Duties may also include working in conjunction with other team members on special teams or projects assigned to the Technical Support team such as customer migrations, product testing, implementations, and follow-up training of customers and newer support team members
Requirements
  • Preference given to French language skills
  • Significant experience in a software support environment supporting complex, multi-tiered enterprise software applications.
  • Experience writing and debugging SQL statements, XML/Javascript/HTML are required.
  • Experience with one or more database platforms (Oracle, SQL, MySQL, or PostgreSQL) is required.
  • Experience with web services APIs, database connectors, SOAP
  • Proven in depth of knowledge of complex, database-centric, internet-based systems
  • Ability to multi-task and work through problems independently
  • Excellent Communications skills (written & verbal).
  • 4-year degree or equivalent experience
  • Additional skills expected
  • Highly Organized
  • Curious and interested in learning new technologies
  • Strong multiple priority management skills
  • Demonstrates awareness and commitment to customer satisfaction
  • Worked in a role recently (within the past 5 yrs) as a technical support person that was working with business enterprise customers.
  • Has held a role that required at least 20% of their time to be spent troubleshooting with SQL and relational databases.
  • Demonstrable experience reading and troubleshooting XML, HTML
  • Demonstrable network/client-server connectivity.
  • Has digital marketing experience from an email service provider, or a competitor. 
Offer
  • Competitive Salary
  • Health insurance - 75%
  • Pension & Life assurance
  • Education assistance
  • Subsidised gym membership
  • Bike to work scheme
Skills
  • Oracle
  • Mysql
  • Sql
  • Postgresql
  • Api
  • Soap
  • French
  • Javascript
  • Xml
  • Html
Information

Adobe

Technical Support

Bachelor

2 years

Permanent

Indefinite

48.000 € - 54.000 € gross / year

Full-time