Eurosport

More from Eurosport

Languages
Danish
English
Information

Eurosport

Agent

High-school

1 year

Project/Service based

6 - 12 months

18.000 € - 24.000 € gross / year

Full-time

5

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Customer Support Agent (Danish Speaker)

Spain » Barcelona

Company
Eurosport
Description

Customer Support Agent (Danish Speaker)

Barcelona, Spain

 

As a Customer Support Agent you will play a crucial role in an important new partnership between Arvato and Eurosport, by assisting Eurosport’s Danish customers with their questions and inquiries related to the Eurosport Player service and ensuring excellent customer relationship management at every interaction. The department is rigged for growth in 2018, which offers a wide range of opportunities for internal promotions and career development for the right candidates.

 

Main responsibilities:

  • Receive and handle Danish speaking customer requests by phone, email and chat
  • Function as an ambassador for the Eurosport Player service
  • Collection and maintenance of customer data
  • Clarification of customer inquiries regarding service, subscription, payment and technical requirements
  • Work on requests and comments via the Eurosport Social Media channels
Requirements
  • Complete Danish fluency on a native speaker level
  • Experience in customer service, communications or similar roles
  • Good knowledge of current social media channels (Facebook, Twitter etc.)
  • Passion for community management and digital affinity
  • Excellent communication & inter-personal skills
Offer
  • The opportunity to work in sunny Barcelona, one of Europe’s most attractive cities
  • Highly competitive salary: €21’000 per annum
  • Relocation package:
    • Flight ticket + 3 months accommodation + documentation support
  • An ambitious company culture, encouraging internal promotions and professional development
  • International working environment
Information

Agent

High-school

1 year

Project/Service based

6 - 12 months

18.000 € - 24.000 € gross / year

Full-time

5

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