Eurosport

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Languages
Norwegian
English
Information

Eurosport

Agent

High-school

1 year

Project/Service based

6 - 12 months

18.000 € - 24.000 € gross / year

Full-time

3

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Customer Support Agent (Norwegian Speaker)

Spain » Barcelona

Company
Eurosport
Description

Customer Support Agent (Norwegian Speaker)

Barcelona, Spain

 

As a Customer Support Agent you will play a crucial role in an important new partnership between Arvato and Eurosport, by assisting Eurosport’s Norwegian customers with their questions and inquiries related to the Eurosport Player service and ensuring excellent customer relationship management at every interaction. The department is rigged for growth in 2018, which offers a wide range of opportunities for internal promotions and career development for the right candidates.

 

Main responsibilities:

  • Receive and handle Norwegian speaking customer requests by phone, email and chat
  • Function as an ambassador for the Eurosport Player service
  • Collection and maintenance of customer data
  • Clarification of customer inquiries regarding service, subscription, payment and technical requirements
  • Work on requests and comments via the Eurosport Social Media channels
Requirements
  • Complete Norwegian fluency on a native speaker level
  • Experience in customer service, communications or similar roles
  • Good knowledge of current social media channels (Facebook, Twitter etc.)
  • Passion for community management and digital affinity
  • Excellent communication & inter-personal skills
Offer
  • The opportunity to work in sunny Barcelona, one of Europe’s most attractive cities
  • Highly competitive salary: €21’000 per annum
  • Relocation package:
    • Flight ticket + 3 months accommodation + documentation support
  • An ambitious company culture, encouraging internal promotions and professional development
  • International working environment

Arvato Iberia, a company committed to equal opportunities, is one of Arvato AG's business lines and is wholly owned by the Bertelsmann Group, the largest communication group in Europe. Present in 40 countries and with more than 7000 employees just in Spain, Arvato has become one of the world's biggest suppliers of outsourcing solutions, dedicating itself to the integral management of business processes in 4 areas: Supply Chain, Customer Services, Financial Solutions and Digital Solutions.

Information

Agent

High-school

1 year

Project/Service based

6 - 12 months

18.000 € - 24.000 € gross / year

Full-time

3