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Languages
Danish
English
Information

Betting Connections Recruitment Solutions

Agent

Master or MBA

No experience

Permanent

Indefinite

To negotiate

Full-time

5

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Danish Speaking Customer Service Executive

Malta » Sliema

Company
Betting Connections Recruitment Solutions
Description

Join the fast paced International team that are focused on customers' needs.

Role Summary:

Danish Customer Service Agent has to respond promptly and effectively to incoming customer calls, chats and emails. Provide technical support to customers

Key Responsibilities:

* Respond promptly and effectively to incoming customer calls, chats and emails.
* Ensure that more complex customer issues are followed up and resolved in a timely manner.
* Provide technical support to customers.
* Proactively develop customer relationships by maintaining contact at an appropriate level.
* Feedback recurring customer issues to Team Leader and relevant internal department

Must have:

* Excellent verbal and written Danish and English
* Full eligibility to work in Malta
* Happy to work mixed shifts between 10:00am - 00:30am across weekdays and weekends
* Excellent typing skills - speed and accuracy & computer literacy
* Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers.
* A proven team player with a can do attitude.
* Flexible approach to working in a dynamic and often hectic environment, able to multitask.
* High level of customer service orientation, with a proven ability to see problems through to their resolution

Nice to have:

* Customer service experience
* Experience of using Microsoft Word, Excel and the Internet.
* A passion for sports.
* Shows initiative, suggesting ways to improve the customer experience

Requirements
Offer
Information

Agent

Master or MBA

No experience

Permanent

Indefinite

To negotiate

Full-time

5

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