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DESCRIPTION
DUTIES AND RESPONSIBILITIES
Management of incoming calls, chats and emails,
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team targets and case handling quotas
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
REQUIREMENTS
Native/Fluent in Dutch & Fluent in English (at least B2 level), both orally and written
Holder of a high school diploma or equivalent
Previous work experience in customer services experience
Ability to identify, apply and explain your product and/or service expertise with clarity
Tech savvy and full proficiency with MS Office products
Resident of Greece or ability to relocate under short notice.
OFFER
Excellent remuneration package based on experience, skills and performance
Be part of a dynamic and creative team with positive and friendly atmosphere
Hybrid option after probation period
25 days’ annual leave per year
Relocation support
Guidance and tools to reach your full potential.
SKILLS
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