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DESCRIPTION
As a Customer Service Specialist for the Danish market, you are the primary point of
contact for our Danish-speaking customers and play a key role in delivering an
outstanding end-to-end service experience for premium outdoor living products.
This role requires native or near-native Danish language skills and is ideal for
candidates who enjoy taking ownership of complex and technical customer cases.
At PERGOLUX, we combine Scandinavian design, quality, and trust with an international,
high-performance culture built on responsibility, ambition, and teamwork.
What You’ll Do
- Act as the main customer service contact for Danish-speaking customers via phone, email, and chat
- Handle complex inquiries and escalations, including technical and installation-related topics
- Manage cancellations, claims, returns, and refunds independently and accurately
- Collaborate closely with logistics partners, warehouses, transport providers, and internal teams
- Contribute actively to customer satisfaction and NPS improvement
What You’ll Bring
- Native or near-native Danish (mandatory) and strong professional English skills
- 2-4 years of experience in customer service or a customer-facing B2C role (e-commerce preferred)
- Confidence in explaining technical products and solutions to customers
- A proactive, solution-oriented mindset and strong prioritization skills
- High IT affinity; experience with Zendesk, Shopify, Aircall, or similar tools is a plus
Please note: Applications without Danish language proficiency cannot be considered.
REQUIREMENTS
- Danish & English Pro: Native/near-native Danish (mandatory) and fluent professional English.
- Customer Service Expert: 2–4 years of experience in B2C customer service (ideally e-commerce).
- Technical Savvy: Confident in solving complex, technical installation inquiries and escalations.
- Problem Solver: Experienced in independently managing claims, returns, and refunds.
- Tech Stack: High IT affinity with experience in tools like Zendesk, Shopify, or Aircall.
OFFER
- Competitive Salary – Your success is rewarded with strong compensation
- Real Ownership – Take meaningful responsibility in your role and directly influence key business outcomes.
- International Team – Collaborate with passionate colleagues across Europe, gaining exposure to diverse perspectives and ideas.
- Outdoor Lifestyle Discounts – Enjoy exclusive discounts on PERGOLUX products.
- Fast-Track Career Opportunities – As we scale quickly, you’ll have significant opportunities to grow into senior leadership roles.
- Team Culture – Be part of regular team events, retreats, and a culture that celebrates wins—big and small.
- Bike Leasing Program – Benefit from a sustainable and cost-effective bike leasing option to support commuting and an active lifestyle.
- Centrally located office
SKILLS
Danish (Native/Near-Native)
English-Fluent
CRM / E-Commerce Tools
Escalation Management
Claims & Returns
B2C Customer Service
ARE YOU THE PERFECT CANDIDATE?
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