Languages
French
Skills
  • Customer Service
  • French
  • English
  • Team Play
  • Excellent Team Player
Information

TSP | International

Customer Service

Temporary

6 - 12 months

18.000 € - 24.000 € gross / year

Full-time

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B2B Customer Service Agent with French

Ireland » Dundalk

Company
TSP | International
Description

Organization

Worldwide leader in providing high-value promotional products for businesses and professionals. With a workforce from over 30 different countries with 19 working languages the company provides a very diverse and multi-cultural environment.
 

Function

As a Customer Service Agent you will be providing support to the customers.

You will be responsible for:

- Giving general information on products
- Processing orders – telephone and mail 
- Up-Selling orders
- Order status
- Sample Product Requests
- Customer complaints
- Shipping issues (tracing orders; returns pick up etc.)
- Finance queries (processing payments, invoice / statement queries)
- Responding to faxes and letters from Customers
- Translation and proofing
- Any other duties/projects as directed by Management

Requirements

We are looking for someone with the following qualifications, experience and skills:

Qualifications:

- Be fluent in French
- Good English

Experience:

- Minimum of 6 months of customer support experience – Inbound or Outbound Contact Centre (experience using various communication channels such as chat, phone, email an advantage)

Soft skills:

- Must demonstrate ability to work well in a team contributing to the team’s goals
- Need to demonstrate good time management, and good housekeeping
- Ability to analyze a problem quickly and resolve it following procedures
- Good telephone manner: courteous, clear speech, good call management, assertive
- Customer service focused, able to deal with customers in a friendly and polite manner 
- Aware of overall business objectives – revenue generation, customer satisfaction
- Computer literate: excellent keyboard skills, familiar with different on-line database packages
- Ability to multitask
 

Offer

 Paid Holidays
- Parking
- Relocation package
- Bonus
- Vouchers
- Staff discount
- Sports Social Club

Skills
  • Customer Service
  • French
  • English
  • Team Play
  • Excellent Team Player
Information

Customer Service

Temporary

6 - 12 months

18.000 € - 24.000 € gross / year

Full-time

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