Languages
English
Information

Arvato Direct Services Munster GmbH

Customer Service

Temporary

6 - 12 months

18.000 € - 24.000 € gross / year

Full-time

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Business Customer Service Agent (m/f) English in Germany

Germany » Munster

Company
Arvato Direct Services Munster GmbH
Description

About our company:

Behind Arvato CRM Solutions are numerous services that you use every day: for example, every time customers book a flight, extend a phone contract, or want to make a complaint about shoes they ordered in an online shop, there is a good chance that we as service providers are working behind the scenes.

On behalf of our clients, Arvato CRM Solutions currently maintains relationships with over 600 million consumers and business clients, on five continents in over 35 languages. On the phone, by e-mail or post, or in livechat as well as on social media, around 43,000 employees at over 100 locations support our clients every day in offering excellent customer service. Arvato CRM Solutions is part of the service provider Arvato - a division of the international media group Bertelsmann.

Requirements

Your challenge:

Would you like to be part of an international team with good career opportunities in an internationally recognised company? Start working for Arvato!

More than 500 employees in Münster, Germany are working in different departments, providing professional assistance to our customers all around the world. Join our English Team to support Microsoft business customers for inquiries about their contracts, account administration and general support for their Microsoft Office 365 suite.

  • Support of business customers via phone, email and chat
  • Responsible for handling cases of assigned customers
  • Documenting and processing business customer details and transaction data by using internal tools
  • Possibilty to generate an attractive Incentive based on your customer satisfaction results.
  • Building and updating detailed knowledge of available business software solutions and internal processes

Your profile:

  • Excellent English language skills (spoken and written) on native speaker level
  • Service-oriented, patient and friendly manner
  • Professional communication skills and accordant soft skills (business customer-oriented)
  • Good PC skills (usage of web-based tools and MS-Office)
  • Sufficient typing skills
  • Technical affinity and experience in business consulting benefical
Offer

What we offer:

  • Integration in an international team, multicultural environment
  • Certified product and communication training as well as ongoing on-the-job coaching and qualification
  • Great career opportunities within the company
  • Corporate healthcare management (medical checkups, vaccinations etc.)
  • Great community (company sports, regular company parties and team events)
  • Free German courses twice a week
  • Relocation package, including one month of free accomodation to ensure a smooth beginning at Arvato in Münster
  • Employee relationship management to support your relocation to Germany (registration, open a bank account, finding suitable accomodation etc.)

We welcome all applicants who are willing to contribute to the diversity of our company. Please send your CV including a covering letter, salary expectation and earliest possible starting date.

Information

Customer Service

Temporary

6 - 12 months

18.000 € - 24.000 € gross / year

Full-time

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