Languages
French
Skills
  • Telecommunication
  • Costumerservice
Information

Talent Search People - Native Speakers

Customer Service

Permanent

6 - 12 months

To negotiate

Full-time

1

Customer Advisor with a High Level of French

Portugal » Lisbon

Description

As a Customer Advisor with High Level of French, you will provide customer support to the clients of the company.

Depending on the project you would have different responsibilities:

TOURISM SECTOR:

- Booking management (altering, cancelling or creating new reservations)
- Advising customers on the services we provide on the phone or by email
- Managing the reservations back-office (ticket issuing, modification and cancellation of reservations)
- Post-sales service (litigation and compensation management)
- Handling and manage the administrative process (invoicing, written communication, travel documents) 

CONSUMER GOODS:

- Offering information, solutions and counselling to customers regarding the company’s services
- Registering contacts and client information according to the work procedures
- Compliance with company regulations for Data Protection and Information Security
- Maintaining positive customer relationships through a responsible treatment of each contact
- Achievement of the performance targets defined by the project

Requirements

We are looking for a professional with the following qualifications, experience and skills:

Qualifications

- Fluent or native in French with a good command of English
- Great IT skills (MS Office Package, Email Social Media)

Experience

- Some experience in customer care preferred

Soft skills

- Excellent listening and communication skills
- Positive attitude and team spirit
- Multitasking
- Attention to detail and high energy 
- Excited about building a friendly yet professional relationship with the customer

Other:

- For non-EU applicants it is mandatory to hold a valid work permit
- Availability to work in rotating shifts from Monday to Sunday, from 7 am to 10pm (schedules depending on the project)
 

Offer

- Contract with the company
- Attractive Salary Package: Base Salary + Bonus
- Food allowance provided
- 1 month of accommodation provided for candidates coming from abroad
- Flight ticket refund after 6 months in the company 
- Health insurance after 6 months in the company
- Great location of the office, easy to commute
- Possibility to evolve in the company or to do an international mobility
- Multicultural environment
- Initial and continue training to help you learn, grow and succeed

Skills
  • Telecommunication
  • Costumerservice
Information

Talent Search People - Native Speakers

Customer Service

Permanent

6 - 12 months

To negotiate

Full-time

1