Job offers in Madrid byTalent Search People
Languages
French
Spanish
English
Skills
  • Customer Service Orientation
  • Customer Support Agents
  • Customer Servicer Exellence
  • Interest In Travel/ Holidays Industry
  • Customer Service Rep
Information

Talent Search People-Madrid

Customer Service

1 year

Permanent

Indefinite

18.000 € - 24.000 € gross / year

Partial - Evening shift

1

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Customer Service Representative with French (Part time)

Spain » Madrid

Company
Talent Search People-Madrid
Description

We are looking for a Customer Service Representative with French for a company leader in the travel industry. This person will be responsible for delivering a world-class customer experience for owners, travellers and property managers who contact the company. Knowledge of French and English, experience in customer service and availability for late-shift required.

As a Customer Service Representative with French, you will be working in the Customer Service division, reporting to the Team Leader. Your objective will be to deliver a world-class customer experience for clients.

This vacancy is a Part-time 31h position: 5h shift (18.00 pm to 23.00) and weekends 9 hours shift on the morning/afternoon or afternoon/evening (2 days off a week)

You will be responsible for:

-Understand customers’ needs through excellent questioning skills
-Manage incoming inquiries over the phone and email about products and services from owners, agencies, and travellers taking ownership to deliver an outstanding resolution to customers ensuring they are completely delighted, first time every time
-Position relevant products or services to our customers
-Committed to continually deliver new ways to help Owners succeed in their Holiday rentals business
-Provide ideas to improve our customer experience 

Requirements

We are looking for a person with the following qualifications, experience and skills:

Qualifications

-Fluent in French in addition to English (Spoken and written)

Experience

-One or more year of customer service experience (in contact centres preferred but not essential) 

Skills

-High standards of computer literacy and keyboarding skills
-Experience with business support software applications such as MS Office (Word, PowerPoint, Excel, etc.) 

Soft skills

-Focus on Customer Loyalty
-Highly motivated, focused passionately about connecting to the customer
-Strong verbal and written communication skills 
-Professionalism and teamwork
-Maintain calmness under pressure

Offer

-Attractive salary
-Full permanent position
-International environment
-Career opportunities

Skills
  • Customer Service Orientation
  • Customer Support Agents
  • Customer Servicer Exellence
  • Interest In Travel/ Holidays Industry
  • Customer Service Rep
Information

Customer Service

1 year

Permanent

Indefinite

18.000 € - 24.000 € gross / year

Partial - Evening shift

1

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