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Information

people-s-place GmbH

Customer Service

High-school

No experience

Temporary

3 - 6 months

Partial - Indifferent

1

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For Students: Customer Service (m/f) Czech, Maastricht

Netherlands » Maastricht

Company
people-s-place GmbH
Description

Our client is a well-known international car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers.

Right now we are searching for motivated students (m/f) that would like to do a part time job in the winter and want to gain experience in customer service!
Briefly:
- 15-40 working hours per week 
- Working hours can be from Monday to Sunday in day or night shifts
- Starting date: as soon as possible
 

The Central Eastern European (CEE) department provides services for customers in Poland, Hungary, Czech Republic and Slovakia. Within the CEE department our client offers combined services:

Service 24hours department: Customers experiencing a vehicle breakdown can contact the service 24h department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerised system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible. 

Customer Service department: The Customer Service department serves all European customers and prospective customers by handling all inquiries and complaints for the entire range of vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. Customer Service is responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

Requirements

- Higher vocational education 
- (Near) native skills in Czech and fluency in English 
- Good written and verbal skills 
- Advanced negotiation skills
- Good understanding of customer satisfaction 
- Team player 
- Open-minded to a diversity of cultures
- willingness for at least 15 working hours per week.

Offer

- The opportunity to work in a growing international company in an professional and multicultural environment and gain working experience.

We will guide you through the whole application process and help you with all your questions and problems. Of course our services are free for applicants!

Information

Customer Service

High-school

No experience

Temporary

3 - 6 months

Partial - Indifferent

1

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