Languages
French
English
Skills
  • Customer Service
  • Telecommunications
  • Advisor
  • Team Player
  • Relocation
  • French
  • Full-Time
Information

Webhelp Portugal

Customer Service

High-school

Temporary

6 - 12 months

Full-time

French Telecommunications Advisor - Relocation Included

Portugal » Lisbon

Description

In this sector, you will participate in the continuous improvement of the customer relationship by guaranteeing a digital approach and a quality relationship, provide technical assistance, help navigate through websites and tools, or even share knowledge about products and services.

Your responsibilities:
• Keep the client informed of their services and billing information;
• Resolution of technical situations;
• Advising customers on the existing product line;
• Managing expectations and claims in a positive and diplomatic manner;

Requirements

• Fluent or native in French with a good command of English;

• Availability to work from Monday to Friday, from 9 am to 6pm;

• Good at working in a team environment and coordinating workflow with colleagues.

• Previous experience in customer service (preferential);

Offer

What you can expect from us:

Relocation Package that includes: one month of free accommodation, help setting up tax and bank account documentation and reimbursement of your flight ticket up to 400€;

• A renewable 6 month contract (CDD) from day one with the possibility for eventual CDI;

• Base salary + monthly performance bonus + daily meal allowance + monthly transportation allowance + 2 extra salaries/year);

• Private Health Insurance + dental plan once you complete 6 months with the company+ English speaking Doctor on site;

• Full time (40 hours weekly) and 22 vacation days per year;

• Free training for all necessary software and product knowledge + continued training and development;

• Fair and regular assessments for positions like: Quality Specialist, Team Leader, HR Recruiter and many more.

• Great office location with easy access by public transport (train, metro and buses);

• Discounts at gyms, restaurants, beauty centres, pharmacies and many more businesses in the area.

• On site kitchen with access to utilities, weekly free fruit and reduced-price vending machines;

 

Skills
  • Customer Service
  • Telecommunications
  • Advisor
  • Team Player
  • Relocation
  • French
  • Full-Time
Information

Webhelp Portugal

Customer Service

High-school

Temporary

6 - 12 months

Full-time