Gaming Support Consultant - Russian

Bulgaria » Sofia

Company

CareersinEurope

Description

Company profile

If you are looking for an interesting and challenging job, if you would like to be part of a team of young and enthusiastic professionals who work in a friendly and informal environment and enjoy your job, if you would like to become part of a fascinating world, profit from this excellent proposal!

We are looking for Russian speakers to join the team that supports multi-player games for mobile phones.

The Job

Responsible for delivering support that results in a positive customer experience
Identify and analyze player`s needs in order to create the best resolution
Work pro-actively to ensure potential issues are escalated appropriately
Stay curious and impact the improvement of the customers support process

Requirements

Proficiency in Russian – B2 / C1
Good command of English - B1 / B2
Excellent listening and communication skills, both written and verbal
Passion for video gaming
Experience of working in a customer-centric environment is a plus
Ability to work on flexible schedule – Mon-Sun 6:00-15:00/15:00-00:00

Our client will only consider applicants with the nationality of one of the EU/EEA countries (e.g.Bulgaria), and NOT in need of work permit to be arranged.

Offer

A competitive salary, with great benefits;
Many attractive secondary benefits like health insurance from day 1, food vouchers and a great atmosphere;
An open-minded management team that promotes innovation, personal development and professional growth through constant training and upgrading programs;
The opportunity to work with the latest technologies;
An exciting and innovative multinational business environment;
Lots of Fun!

Shortlisted candidates (applications that show evidence for language skills required and EU/EEA nationality or work permit) will be contacted via e-mail within 2 working days.

Skills