Job Offers of American Express at Europe Language Jobs

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Languages
German
English
Skills
  • German
  • Operation
  • Customer Care
  • Customer Service
  • Merchant Servicing
  • Account Management
  • Dispute Resolution
  • Customer Relations
Information

American Express

Customer Service

High-school

No experience

Permanent

Indefinite

To negotiate

Full-time

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German Customer Care Professional - Relocation Support

United Kingdom » Brighton

Company
American Express
Description

Relocation Support is available for candidates moving to the UK.

Would you like to work with our largest European merchants? Do you like working in a multicultural, fast paced environment. If you speak German, are passionate about customer service, and are looking to develop your career within American Express, then Merchant Servicing is for you.

The Merchant Servicing looks after the operational requests and relationships for some of our largest and most prestigious Merchant accounts across EMEA as well as the smaller, local Merchants connected to American Express.

This position is to predominantly cover our German Merchant base, providing a premium service to both Merchants and Client Managers.

 

Main responsibilities:

  • Manage end-to-end processing of large market accounts including servicing, Multi-Currency, account set-up, maintenance, disputes, payment, financial and submission enquiries via Genesis.

 

Additional responsibilities:

  • Speak positively to enhance awareness of the Merchant Value Proposition and to support the brand, all within the Relationship Care® ethos
  • Work closely with our Client Manager colleagues in Germany & Austria, maintaining, nurturing and growing these relationships
  • Investigate and resolve disputed transactions in a timely and efficient manner
  • Provide extraordinary Relationship Care® to large merchants by accurately and efficiently completing merchant requests
  • Grow and nurture customer relationships on every interaction that results in measurable Customer value and loyalty
  • Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
Requirements

Required skills:

  • Excellent (fluent) written & spoken German & English (additional Language spoken an advantage)
  • Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and creative problem-solving
  • Excellent verbal and written communication
  • Eager to find customized solutions and demonstrated organizational skills
  • Proven time management skills
  • Demonstrated ability to multi task, flexibility and able to work with strict deadline
  • Able to interact professionally with all levels of internal clients

This role may be subject to additional background verification checks.

Offer

It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world including recognition amongst the World’s Best Multinational Workplaces by Great Place to Work and Glassdoor’s 2017 Best Places to Work.

To complete your application please click on the apply button, where you will be redirected to our own careers page: there you can apply directly. 

Skills
  • German
  • Operation
  • Customer Care
  • Customer Service
  • Merchant Servicing
  • Account Management
  • Dispute Resolution
  • Customer Relations
Information

Customer Service

High-school

No experience

Permanent

Indefinite

To negotiate

Full-time

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