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Languages
German
English
Spanish
Skills
  • Fashion
Information

Customer Service

High-school

1 year

Project/Service based

1 - 2 months

Less than 18.000 € gross / year

Full-time

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German Customer Representative (Weekends)

Spain » Barcelona

Description

Are you interested in Fashion?

We are looking for a Fashion Advisor with high/native level of German and English or Spanish interested in working at weekends

Main tasks

-Take incoming customer calls (via telephone, email, voicemail or other automated alerts) and solve users' demands related to orders (complaints, refunds, recommendations, etc.)
-Maintain service and product knowledge and expertise associated with applications specific to individual customers.

Requirements

Requirements

-High/native level of German
-Advanced level of English or Spanish
-Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
-Good disposition to work in a customer service environment
-Customer care skills - ability to listen to and understand the customers' need
-Ability to take ownership of, and progress calls to resolution or to escalate call to resolution


_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.

Offer

We offer

-Part-time contract. Schedule: Saturday and Sunday from 15.00 to 22.00
-Indefinite Contract
-Salary: 6536.86€ gross/year + up to 568.38€ gross/year in bonus




_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.