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German Inbound Humanitarian Retailer Advisor

Portugal » Lisbon


We are Sitel
Global outsourcing provider of customer experience management helping the largest brands in the world retain and grow their customer base.
We seek people who can build trust with our clients’ customers and lead functional support teams. We look for individuals with exceptional project management talent, subject matter experts in all facets of business operations, and people with leadership talent. We have a People-first culture – our commitment to putting people first improves the satisfaction of our employees and provides a better experience for the customer. From our customer service associates through to our global leaders that support them, everyone is valued.

Our Client
Our client is a multinational company in the footwear industry with strong connections to humanitarian organizations in order to achieve the company goal to match every pair of shoes sold with a new pair given to a child in need in different parts of the world.

Primary Responsibilities
Based in Lisbon, we are now recruiting an Advisor to perform inbound support by phone, email and chat to the German and English markets. In a contact center environment, the Advisor will deal with service requests and provide additional information (e.g. offers and product features).


What are we looking for?
- German native speaker (mandatory)
- Strong English skills both spoken and written
- Excellent communication skills
- Highly level of empathy and friendliness

Bonus Skills
- People with philanthropic background
- Call center, customer care or troubleshooting experience
- Written communication support experience


At Sitel, we believe our staff is our most important asset and therefore we take pride in finding the best, most talented and driven employees.
Among the benefits of working with us are:
- Competitive salary (14 monthly salaries per year)
- Monthly meal allowance
- Monthly performance bonus
- Language bonus
- Relocation package to Portugal (including traveling and accommodation costs)
- Private healthcare insurance (applicable after 6 months) with an on-site Doctor
- 8h/day between 8 am and 5 pm (Monday to Friday)
- Great office location in Lisbon
- Help in finding accommodation in Lisbon
- 22 vacation days per annum
- 1 week of training (fully paid by Sitel and included in the contract)
- Starting an international career
- Supporting one of the largest brands in the world
- Further training available through SITEL’s online University
- Career opportunities and a great multicultural working environment
We take care of you and your development and make sure that you have the right conditions to deliver the best results. Subsequently, we expect that you give it your best at all times. If you feel that this ad sums up your character and your ambitions, please submit your resume as soon as possible with the following reference: TO/DE/ELJ