PayPal jobs in Ireland
Languages
English
Italian
Skills
  • Collections
  • Customer Service
  • Call Center
Information

PayPal

Customer Service

1 year

Permanent

Indefinite

To negotiate

Full-time

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Italian Collections Agent

Ireland » Dublin

Company
PayPal
Description

The Italian Collections Specialist provides exceptional customer support, guidance, and program knowledge through high quality, positive interactions with every customer in order to obtain the best possible result. They perform a range of collection duties including monitoring the status of aging accounts and obtaining payment on delinquent accounts, while building and maintaining a professional interaction with customers at all times.

Bring your enthusiasm for solving customer challenges to a team that cares deeply about consumer satisfaction. This isn’t a job where you just read a script – you are empowered to resolve our customer’s questions by using creativity and skill to provide compassionate, practical solutions. You’re unflappable and consistently good at turning today’s problems into tomorrow’s solutions.

Responsibilities:

  • Contact customers via automated Dialler system and email transmission in an effort to identify payment options on overdue accounts and to bring account in positive standing
  • Construct individually tailored solutions for all facets of the customer’s repayment management through the use of education and debt repayment plans
  • Research and resolve inquiries verbally, in writing, and on-line

Fluent Italian and English are required for this role.

Requirements

Preferred Qualifications:

  • Strong communication skills, excel at customer interaction, exhibit creativity and skill in delivering practical solutions and thrive in a collaborative team environment
  • Strong verbal (phone) communication skills: actively listen and speak clearly to customers
  • Strong written (email) communication skills: use proper grammar and punctuation
  • Well-developed sense of urgency and follow through
  • Strong working knowledge of external systems and PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, and Excel)

 

Job Requirements:

  • High school diploma or equivalent
  • 1+ years of experience working in a fast-paced, team-based retail, hospitality, or customer service call centre
  • Ability to work independently while making sound business decisions on case information
  • Ability to learn and adapt to new software technologies
Offer

What we offer you as an Employer

1. PayPal has repeatedly been recognized as one of the best places to work in Europe.

2. A full time secure position with excellent career progression opportunities.

3. Work in a state of the art Dublin office using cutting edge technology.

4. Be part of a community that is committed to fostering the following four cultural values: Innovation & Creativity; Collaboration; Diversity & Inclusion and Wellness.

5. A supportive and diverse environment that allows our employees to thrive and learn.

6. A socially innovative company that helps communities worldwide.

 

Other Additional Benefits:

1. 25 days holiday + national holidays.

2. 4 weeks additional extra holiday every 5 years.

3. Performance-related additional remuneration.

4. Subsidised canteen, onsite gym and games room. 

Apply now and join help us empower people and businesses to join and thrive in the global economy! 

Skills
  • Collections
  • Customer Service
  • Call Center
Information

Customer Service

1 year

Permanent

Indefinite

To negotiate

Full-time

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