Languages
English
German
Information

Teleperformance Greece

Customer Service

High-school

No experience

Permanent

Indefinite

18.000 € - 24.000 € gross / year

Full-time

30

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Greece » Athens

Company
Teleperformance Greece
Description

Teleperformance Greece, proud member of Teleperformance Group, was established in 1989, being the first outsourcing company in the local market. Lots of awards and recognition bring us in the first place as the Regional Headquarters for Teleperformance Operations in South Europe and Middle-East.
 
We are a people company, so we believe that what makes us so successful, first and foremost, are our employees. What we offer, make us the first clients’ choice:

Teleperformance Greece is seeking for passionate candidates with willingness to work in fast paced environment. Acting as an ambassador of our company, you will provide customer services and technical support with the highest level of professionalism and commitment via email, via chatting and phone in both German and English. Our common target is to ensure excellent service standards and preserve high customer satisfaction.

Specific duties:
Receiving Inbound calls, E mails and Chats from current consumers requiring product support in both German and English.
Examining errors and problems; performing root cause analysis in effort to provide permanent resolutions.
Ensuring that call returns to clients are completed in a timely fashion (per commitments) and consumer issues are resolved.  
Communicating clearly with all consumers.
Managing, effectively and efficiently, length of calls ensuring minimum consumer inconvenience.

 

Requirements

Candidate's profile:
Proficient in both German and English (written and oral skills)
Strong phone contact handling skills 
Ability to multi-task, prioritize, and manage time effectively
Great PC skills and familiarity with new technologies and smartphones
Willingness to work in a fast paced environment
Availability to work in rotating shifts and on weekends

Offer

Excellent monthly salary (more than twice the average Greek salary) 
Extra Payment for Overtime, Sundays and Greek Holidays (75%)
Extra Payment for night shifts (25%)
Paid 45-min break within the 8h shift
2 Extra salaries per year (Christmas / Easter- Summer)
Bonus for referring new colleagues
Monthly performance Bonus
300€ per month providing in tickets voucher
20 days annual paid holiday
Great relocation package:  Free Airplane Tickets/ Free Transportation from Airport/ 2 Weeks Free Accommodation in Hotel close to our premises
Subsidized data upon arrival
Meal vouchers per month for a full year
Paid flight home once every 6 months
VISA Support
Special Discounts and Offers for all employees 
Paid training using the latest technology
Ongoing IT and Soft skills training provided by our specialists keeping you updated
Career development opportunities 
Pension plan
Health insurance coverage
International, multicultural modern working environment
On-site canteen
Casual dress code
In-House doctor and examination center
Location easy to reach by Public Transport
Free Greek courses
Welcome event
Employee Relations team to help new hires integrate in the Greek lifestyle and culture
Interactive activities within a fun team: team-building, excursions, themed parties, sport events, talent pageants etc

Information

Customer Service

High-school

No experience

Permanent

Indefinite

18.000 € - 24.000 € gross / year

Full-time

30

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