Languages
Dutch
Information

MGI Recruitment

Customer Service

Bachelor

Permanent

Indefinite

18.000 € - 24.000 € gross / year

Full-time

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Medewerker Klantenservice

United Kingdom » Belfast

Company
MGI Recruitment
Description

Responsibilities:

• Answer telephone calls and treat them quickly, efficiently and with empathy to ensure a positive experience for our customers.

• Validate customer service rights.

 Provide hardware and software Telephone support with the aim to consistently achieve set goals.

• Taking responsibility and responsibility for all relevant customer questions.

• Escalate calls that can not be solved locally, if applicable.

• Obtain accurate customer data and adjust the handling system if necessary.

• Manage internal relationships positively.

• Make a positive contribution to achieving performance targets in all aspects of the teams' activities.

• Use and improve knowledge bases through feedback.

• Ensure through the team that all Service Level Agreements (SLAs) are consistently met.

Compensation:

• Salary: 16,598GBP • With bonus = 18.998GBP

• Working time: 40 hours per week rotation offset pattern.

• Monday and Sunday from 07: 00-18: 00

If you want to evolve in a multicultural and dynamic environment, an incredible opportunity awaits you by being a customer advisor in Belfast! Immerse yourself in one of the most beautiful landscapes in Games of Thrones!

Requirements

Requirements:

• Fluent Dutch

• Average English

• Secondary educational diploma / GED

Offer

Benefits:

• Relocation assistance - reimbursement of initial travel costs

 • 7 nights in a hotel in the center of the city on arrival at the expense of the employer •

• Support in finding permanent accommodation

• Advance payment in salary at the request of the employee (transferred to bank account within 5 working days) to assist with the first month's rent

 • Full-time hours

• 28 days of vacation leave

• Discount scheme for employees, pension scheme

 • Competitive salary

• A light, modern and exciting workplace with excellent staff facilities • Performance-related remuneration

• Voluntary medical plan

• Life insurance

• Annual remuneration and recognition events

• Holiday pay

• Stakeholder pension plan

• Team and corporate events

Information

Customer Service

Bachelor

Permanent

Indefinite

18.000 € - 24.000 € gross / year

Full-time

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