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Norwegian Customer Support Agent
Betting Connections Recruitment Solutions
- Nurture and support player relationships via phone, e-mail, and live chat
- Support and contribute to our CRM infrastructure
- Participate in the planning of customer engagement initiatives
- Seek resolutions to customers’ queries and issues whilst actively striving to achieve a “one correct answer” across all channels
- Monitor campaigns and promotions across all allocated customer touch points
- Receive, handle, and translate customers’ KYC documents
- Be the point of contact for your regional Country Manager
- Native level of Norwegian
- Intermediate to fluent level of written and spoken English
- Strong communication and interpersonal skills
- Strong writing skills (spelling & grammar)
- Ability to write content in a creative and catching manner
- Basic knowledge of Microsoft Word and Excel
- Previous customer care experience
- iGaming experience
The ideal candidate should be a team player who can form positive relationships with employees at all levels of the business. You should be resilient and approachable with the ability to work successfully in a dynamic, fast-paced environment. We are looking for someone with a proactive mindset who’s willing to contribute to our growing team.