Jobs by People s Place at Europe Language Jobs

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Languages
English
German
Information

people-s-place GmbH

Customer Service

Permanent

Indefinite

Full-time

Order Management Analyst (m/f) German, Cork

Ireland » Cork

Description

Our client is a global pharmaceutical company which was founded in the US. The company has offices in 18 countries all over the world. Its products are sold in approximately 125 countries. The company's goal is to help people live a happy and healthy life by developing life changing medicines.

 

Order Management Analyst (m/f) German, Cork

 

Your Responsibilities:

The primary role of the O2C Order Management Analyst is to support the accurate, efficient and compliant customer order processing for customers across the business.

  • Effectively monitor and resolve all sales orders & sales interface issues
  • Effectively manage, track and resolve all Tier 2 customer disputes, close any issues with orders, in co-operation with established customers and local team.
  • Work in partnership with the O2C Order Management Associate to ensure excellent order processing & positive customer experiences
  • Review key metrics & communicate to stakeholders to ensure KPIs are being met
  • Support global/regional O2C projects with influence on accurate, efficient & compliant order processing
  • Support the overall O2C Order Management team by demonstrating flexibility in providing cover for team members and training of new team members
  • Be seen as a “go-to” information resource for O2C Order Management processing and related queries
Requirements
  • 2-3 years’ experience in O2C function with knowledge of order management processing and customer service experience and experience in identifying and delivering process change
  • Bachelors Degree (or equivalent work experience)
  • Fluency in German and English
  • Ability to handle complexity and utilize analytical skills, with attention to detail
  • Ability to proactively & effectively analyse & resolve problems
  • Ability to effectively prioritize and complete key tasks and deliverables
  • Able to respond flexibly and empathetically to customer needs, managing their expectations effectively
  • Ability to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external BPO team members
Offer
  • Fantastic total package including a competitive salary
  • Financial relocation assistance
  • Paid health insurance
  • Pension plan
  • Bonus system
  • You would be working for a well-know company which was founded more than a decade ago
  • You would be working in an international work environment that supports growth and development
Information

people-s-place GmbH

Customer Service

Permanent

Indefinite

Full-time

Be one of the first candidates to apply