DESCRIPTION
Are you ready to represent a leading Nordic streaming platform and support Danish-speaking users from Lisbon? Our client is looking for a Danish Customer Support Specialist to join their international team in Portugal.
Join a dynamic project within the entertainment and streaming industry, assisting customers across multiple channels while ensuring a seamless viewing experience. Benefit from paid training, relocation support, and the opportunity to grow within a global customer experience environment.
About the company
Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.
What will you do?
Handle customer inquiries via voice, email, chat, and social media
Guide users through account registration and sign-in processes
Troubleshoot streaming quality, buffering, and playback issues
Provide support with app installation, device compatibility, and settings
Assist customers with subscription management, payment updates, and billing issues
Support users with subscription pauses and cancellations
Collect and communicate user feedback to contribute to platform improvements
Ensure high-quality service and efficient response times across all channels
Candidate profile
Fluent in Danish and English, both written and spoken
Strong communication skills and customer-oriented mindset
Previous experience in customer service is an advantage
Able to handle technical troubleshooting in a structured and patient manner
Comfortable working in a fast-paced, international environment
Flexible and available to work rotational shifts
Employer offers
Accommodation in one of the company’s shared apartments
Reimbursed flight ticket after 9 months
Paid training and continuous coaching
Permanent employment contract
Private health insurance after 6 months
Portuguese language courses and social activities
International work environment with career development opportunities
40 hours per week (8 hours per day plus lunch break)
Rotational shift pattern, Monday to Friday between 10:00 and 22:00
About Lisbon
Lisbon offers the perfect balance between city life and coastal living, with a mild climate, vibrant cultural scene, and welcoming international community. Enjoy historic neighborhoods, ocean views, and a high quality of life while building your international career.
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic–speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,000 candidates secure their dream jobs.
SKILLS
• Languages: Working Knowledge Of Danish
flexible with working and capable of relocating
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