Danish-Speaking Customer Service Representative

Location: Barcelona, Spain

Salary: €22,249 gross per year

About the role

If you’re a good listener who enjoys helping people and solving problems, this role could be a great fit.

You’ll be supporting customers of a leading travel company. Your job is to understand what customers need, guide them through issues, and make sure they have a smooth experience. You’ll act as a link between international travellers and accommodation providers around the world.

Most of your work will involve handling questions about bookings, payments, or technical issues, both by phone and email.

What you’ll be doing

Listen to customers and identify their needs

Provide clear and accurate information

Handle questions about services, payments, and technical issues

Communicate with accommodation partners when needed

Follow internal processes and maintain high service standards

What we’re looking for

Native or C2-level Danish and strong English

Clear communication skills, both spoken and written

Comfortable using tools like Office 365 and CRM systems

A practical, solution-focused mindset

Positive attitude and ability to handle challenging situations

Goal-oriented and adaptable to change

Interest in travel or accommodation platforms

Previous customer service experience is a plus

Nice to have

Strong teamwork and collaboration skills

Emotional intelligence and empathy

Ability to think critically and make decisions

Open-minded and adaptable approach

Interest in improving processes or finding better ways of working

What you’ll get

Contract & schedule

Full-time: 38.5 hours per week

Rotating shifts between 09:00 and 20:00 (Monday to Sunday)

2 days off per week

Temporary contract to start, with the possibility of becoming permanent

Time off

27 working days of paid holiday per year

Benefits

Option for flexible benefits (e.g. transport or childcare support after probation)

International and multicultural workplace

Modern office near Glòries and well connected by public transport

Career development opportunities in a growing industry

3 weeks of initial training plus ongoing coaching

Job Types: Full-time, Contract

Contract length: 6 months

Work Location: In person

Native or C2-level Danish and strong English

Clear communication skills, both spoken and written

Comfortable using tools like Office 365 and CRM systems

A practical, solution-focused mindset

Positive attitude and ability to handle challenging situations

Goal-oriented and adaptable to change

Interest in travel or accommodation platforms

Previous customer service experience is a plus