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DESCRIPTION
Danish-Speaking Customer Service Representative
Larnaca, Cyprus
Salary: €1,350 gross per month → €1,400 after 6 months
Performance Bonus: Uncapped – €0.15 per completed case
About the Role
Are you a fluent Danish speaker looking for an exciting opportunity in Cyprus?
We are hiring Danish-Speaking Customer Service Representatives to join our international team in Larnaca. You will provide customer support for e-Boks and related public and private sector digital platforms, assisting customers with technical issues, account enquiries, and complaints.
No previous customer service experience is required — full training will be provided.
What You'll Do
Provide professional customer support via phone, chat, and email.
Assist customers with e-Boks and related digital services.
Troubleshoot technical issues with apps and websites.
Handle customer complaints and provide effective solutions.
Guide customers to the correct department when necessary.
Escalate complex or sector-specific cases to the appropriate internal team or external partner.
Liaise directly with e-Boks regarding business account enquiries.
Follow up on cases and ensure timely resolution.
Maintain a high level of professionalism and customer satisfaction.
What We're Looking For
Danish – C2 level required
English – B2 level required
High School Diploma or equivalent.
Customer service experience is preferred but not required.
Strong communication and problem-solving skills.
Ability to troubleshoot and handle complaints professionally.
Comfortable working with digital platforms and technical issues.
Call center experience is an advantage.
What's On Offer
€1,350 gross/month, increasing to €1,400 after 6 months.
Uncapped performance bonus based on completed cases.
€0.15 per completed case.
Bonus paid together with your salary at the end of each month.
International and multicultural working environment.
Opportunity to develop your customer service and technical support skills.
Full training and support.
Opportunity to work with a leading digital communication platform.
REQUIREMENTS
Danish – C2 level required
English – B2 level required
High School Diploma or equivalent.
OFFER
What's On Offer
€1,350 gross/month, increasing to €1,400 after 6 months.
Uncapped performance bonus based on completed cases.
€0.15 per completed case.
Bonus paid together with your salary at the end of each month.
International and multicultural working environment.
SKILLS
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