Danish-Speaking Customer Support Specialist

Location: Barcelona, Spain

Salary: €22,249 gross/year

About the Role

If you’re empathetic, a strong listener, and enjoy solving problems as part of a team, this role could be a great fit.

As a Customer Support Advisor for a leading company, you’ll support international travellers and accommodation partners by understanding their needs and providing clear, practical solutions. You’ll play a key role in delivering a consistently high level of customer service.

Key Responsibilities

Handle customer inquiries via phone and email

Understand and assess customer needs

Act as a link between travellers and accommodation providers worldwide

Provide accurate information on services, payments, and technical matters

Follow internal processes to resolve cases efficiently

Requirements

Native or near-native Danish (C2) and advanced English

Strong communication skills, both written and spoken

Comfortable using PC tools (Office 365, CRM systems, internal platforms)

Problem-solving mindset with a solution-focused approach

Positive attitude and ability to handle challenging situations

Goal-oriented and adaptable to changing priorities

Interest in travel or accommodation platforms

Previous experience in customer service or contact centres is a plus

Desirable Skills

Process improvement mindset

Strong teamwork and collaboration skills

Emotional intelligence and interpersonal awareness

Open-mindedness and adaptability

Critical thinking and decision-making ability

Solution-oriented approach

Proactive, self-starting attitude

Contract & Working Conditions

Full-time: 38.5 hours/week (Monday to Sunday)

Fixed working hours with 2 days off per week

Rotating shifts between 09:00 and 20:00

Temporary contract with the opportunity to become permanent

27 working days of paid holiday per year

Benefits

“Feel Good” program: Spanish lessons, quizzes, and free group activities (running, beach volleyball, roller skating, and more)

Private health insurance (upon permanent contract)

Flexible benefits for nursery and transport after the probation period

International and multicultural work environment

Modern office near Glòries, well connected by public transport

Career growth opportunities within a leading industry team

3 weeks of initial training plus ongoing coaching

Fluent Danish (C2 level) and strong English (C1 level)

Strong communication skills, both written and spoken

Comfortable using PC tools (Office 365, CRM systems, internal platforms)

Problem-solving mindset with a focus on solutions

Positive attitude and ability to handle challenging situations

Goal-oriented and adaptable to changing priorities

Interest in accommodation or travel platforms

Previous customer service or call centre experience is a plus